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Top 6 tips for pleasing families in vacation rentals

Vacation rentals are a popular accommodation option for family groups. So, to coincide with the release of the TripAdvisor Travelers’ Choice best family holiday awards, we went through our vacation rental reviews and put together a list of tips for owners and property managers.

Top Takeaways

Reply to all inquiries and requests promptly. Owners who reply speedily to their emails are definitely chalking up the brownie points and will be getting plenty of repeat business!

“All emails from the owners were quick in response and provided all relevant details and information on the flat.” more

“The communication and instructions prior to our arrival were fantastic.” more

“Good communication via e-mail before we arrived with excellent and detailed instructions.” more

“They offered all the help we required, answered every mail promptly and went out of their way to accommodate our various requests.” more

Put together a comprehensive instruction manual for your property. This should include instructions for how everything works: heating, air conditioning, kitchen equipment, plumbing, garbage disposal, recycling, location of the fuse box, and emergency numbers to call should anything go wrong.

“Very friendly service and helpful information on everything made staying here a first class experience. Would recommend it to all!” more

“The information packet provided at the apartment gives a lot of helpful tips about getting around town, as well as using the washer, dishwasher, TV, WiFi etc.”

Put together a local ‘directory’ for guests with details of shops and services, restaurant recommendations, local doctors, public transport options, cab companies, etc. and encourage guests to add to it and keep it updated.

“Mrs. Kiss gave detailed instructions, including a Google map showing all possible necessities around the location.” more

“Maps/restaurant suggestions/ assistance with internet connections/grocery store directions all very much appreciated.” more

Stock the fridge with a few basic supplies; it’s a low cost way of making guests feel welcome.

“I was welcomed with a bottle of wine, a loaf of fresh bread, a little food in the fridge, and a lovely flower.” more

“…the refrigerator stocked for our first breakfast went way beyond our expectations!” more

“The whole apartment is great and the personal touches of fresh muffins and croissants added by Peter on arrival really pushed our experience the extra mile.”

“The flat was clean, well maintained and stocked with some basic grocery items (a nice touch)” more

Provide a few DVDs and games for children; it’s a small detail but will be remembered.

“We travelled with our three teenage children so being able to cook, make coffee or watch movies (there are 200+ titles to choose from) made each day so much more enjoyable. We may never stay in a hotel again!” more

“Lots of Dvd’s and kids Dvd’s supplied as well as books etc.” more

“Extra details like a large collection of DVDs and plug converters made our stay just that little bit more comfortable.” more

Keep the décor homey and relaxed; guests don’t expect their rental to be like a hotel, they want it to be like a home.

“It was lovely, cosy and warm and it really felt like ‘home away from home’.”more

“It’s beautiful. It has everything you have in your home. You feel like you’re at home, with all your belongings. Incredible!” more

“A truly lovely flat that felt like a home from home during our stay.” more

Go the extra mile. Small things like leaving umbrellas in your property for guests’ use and providing a local cell phone for their stay make all the difference.

“…great idea to have a local mobile phone for use! “ more

“A cell phone comes with the apartment for use for local calls as well as internet.” more

“Some other nice touches: the large movie collection, the games, the grocery cart, the umbrellas, and the printer in the office (for our boarding passes).” more

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