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Hotel ICON creates an icon for the hospitality industry

Opened in September 2011 in collaboration with the Hong Kong Polytechnic University, Hotel ICON’s objective is to facilitate and develop the next generation of leaders in the hospitality industry.  So how exactly did this teaching and research-centric hotel rise to the top ranks in Hong Kong on TripAdvisor within just three months of opening?  By focusing on guest endorsements and feedback, and teaching their students to do the same.

Hear Hotel ICON’s story in their own words.

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