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Baros Maldives: Using Management Responses to connect with guests

Congratulations to Baros Maldives for collecting its fifth annual Travelers’ Choice Hotel Award!

Baros was named to eight Travelers’ Choice Lists:

  • Top 25 Hotels in the World (#8), in Asia (#3) and in the Maldives (#1)
  • Top 25 Luxury Hotels in the World (#18), in Asia (#5) and in the Maldives (#1)
  • Top 25 Hotels for Service in Asia (#21) and in the Maldives (#3)

Exceptional customer service and hospitality has driven Baros’ success. Nearly 90% of travelers give Baros Maldives an Excellent rating. A quick scan of the property’s reviews reveal hundreds of glowing comments like:

“…The pristine waters and clear blue skies that greeted us every day definitely made our holiday in Maldives wonderful, but it was the knowledge that if we needed anything, the resort staff would do their utmost to help that made the holiday a truly amazing experience.” – emailjoannhere, December 29, 2012

Once a review is posted, a General Manager or Resort Manager responds to it within a few days, thanking the guest for staying and for their comments. They also discuss how constructive feedback will be addressed and encourage future stays.
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Shuhan A, Resort Manager at Baros Maldives, responded to this review
January 8, 2013
Dear emailjoannhere,

Thank you very much for the detailed review you left with us. We are delighted that you have spent your holidays on our small tropical island and that you enjoyed your stay with us.

I assure you that the details you have mentioned for improvements are closely looked into and will be improved to make sure your next stay will be even more memorable.

Warm Regards,

Shuhan
Resort Manager
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This property’s commitment to service is clear even after guests have left for home. Congratulations, Baros Maldives, on your 2013 Travelers’ Choice Hotel Awards! Keep up the great work!

To view the complete list of Travelers’ Choice Hotel winners, visit www.tripadvisor.com/travelerschoice.

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