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The 5 properties with the most Management Responses

Management Responses are a great way to show past and future guests that you value customer service and feedback. As you saw in a recent post, the number of Management Responses on TripAdvisor is growing exponentially each year. We would like to congratulate the all-time top five contributing properties, highlight what they do right, and look at what other properties might glean from their best practices

5) Park Plaza Westminster Bridge London
London, UK
1235 Management Responses

MR_Westminster-1 copy

What they do right: Clarify or reiterate what their property has to offer.  With this approach, you can effectively use each response as both a reply to a previous guest and a marketing touch to prospective ones.

4) Ocean Blue & Sand
Punta Cana, Dominican Republic
1374 Management Responses

MR_Ocean-2

What they do right: Thank reviewers for taking the time to share feedback. Travelers don’t have to write a review. Expressing appreciation within your response is an important way of acknowledging that they’re helping make your business a better place.

3) Hard Rock Hotel & Casino Punta Cana
Punta Cana, Dominican Republic
1465 Management Responses

MR_HardRock-2

What they do right: Personalize each response. We discourage properties from posting responses that are clearly based on templates – management comments won’t feel as meaningful if they come across as generic and canned. Referencing something specific that the reviewer has mentioned is a great way to connect with guests.

2) Marina Bay Sands
Singapore
1608 Management Responses

MR_Marina-2

What they do right: Respond in a timely manner.  When a property replies quickly, it sends the message that customer feedback is of the utmost importance and deserves prompt attention.

1) Venetian Resort Hotel Casino
Las Vegas, Nevada
1713 Management Responses

MR_Venetian-1

What they do right: Share feedback with their staff. Let travelers know that your whole team will benefit from both the positive and negative comments reviewers have passed along.

To see more best practices on how to write Management Responses, see this tip sheet.

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