When disputing a review, first carefully read the Review guidelines and identify which ones have not been adhered to in the review. Include these in the comments box on the ‘report problem with a review’ form, but please be concise as the comments box is limited to 200 characters.
It can take a while to investigate a review dispute so it is a good idea to respond to the review immediately with a management response. If TripAdvisor determines that the review should be removed, the Management Response will be removed with it. If we determine that the review meets our guidelines and will remain on our site, you will have addressed the issue quickly and reassured potential guests.