Removing reviews from a previous ownership
It is possible to have reviews that date from a previous brand or ownership removed using the ‘Ownership change’ option on the Owners’ Support form. You will need to provide official documentation to prove an ownership change and for a brand change you will need to provide details along with the url of the new brand website.
You cannot remove reviews from before you undertook a renovation. Instead, we recommend that you post new pictures showing the renovated areas and reply to the earlier reviews explaining that the property has now been updated, giving the date the renovations were completed and flagging the photos so potential guests can see for themselves that improvements have been made.